Will I receive the same product that I see in the picture?

Yes, the premium leather bag you receive will closely resemble the one shown in the images. However, since leather is a natural material, slight variations in color, texture, and grain patterns may occur—making each bag unique and authentic.

Where can I view my sales receipt?

You can find your sales receipt in the ‘Orders’ section of your account once your order has been successfully placed. A digital receipt will also be sent to your registered email.

Will you restock items indicated as “out of stock"?

We strive to restock popular women’s leather bags as soon as possible. If an item is out of stock, we recommend subscribing to our newsletter or enabling ‘back in stock’ notifications on the product page.

How can I return an item?

To initiate a return, visit the ‘Orders’ section in your account, select the order, and request a return by filling out the required details. Once your request is submitted and a pickup date is confirmed, we will process your refund as per our policy.

Where can I ship my order?

We ship women’s bags across India. During checkout, enter your PIN code to check delivery availability and estimated shipping time. If you're outside our standard service areas, alternative shipping options or timelines will be provided.

Shipping policy

Shipping Policy

We are dedicated to ensuring that your orders reach you as quickly and reliably as possible. Once your order is confirmed, it will be processed and dispatched within 1-2 business days.
For domestic deliveries, the estimated timeline ranges from a 3-7 business days. International orders typically take between 7-21 days depending on the destination and customs procedures.
While we work closely with our shipping partners to meet these timelines, occasional delays may occur due to unforeseen factors such as weather disruptions or carrier issues. You will receive tracking information for your shipment to stay informed about your delivery’s progress. If you have any concerns or need assistance, our customer support team is here to help ensure a smooth shipping experience.
Please note that delivery times may also vary based on your product availability, and external factors like holidays or unforeseen delays apart from delivery location.

Shipping returns

To return your product, you should mail your product to info@vilaasalifestyle.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Vilaasa

Shipping policy

Shipping Policy

Shipping returns

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