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Privacy Policy

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  2. Privacy Policy

Who We Are

At Vilaasa, we are dedicated to crafting premium leather bags that blend timeless elegance with modern functionality. As a leading manufacturer and retailer of leather bags and accessories, we use only the finest materials and expert craftsmanship to create products that stand the test of time. Our commitment to quality, sustainability, and customer satisfaction ensures that every bag complements your style while fitting seamlessly into your lifestyle.

Information We Collect

We collect certain information to enhance your shopping experience when you visit or make a purchase from Vilaasa Lifestyle. The types of data we collect include:

  • Personal Information: Name, email address, phone number, and shipping/billing address when you place an order.

  • Payment Details: We use secure payment gateways, and your financial information is processed safely.

  • Browsing Information: IP address, browser type, and device details to improve site performance and user experience.

  • Cookies & Tracking Technologies: We use cookies to personalize content, provide social media features, and analyze site traffic.

How We Use Your Information

The data collected is used to:

  • Process your orders for leather bags securely.

  • Improve customer service and enhance your shopping experience.

  • Send promotional offers and updates about new premium leather bag collections.

  • Prevent fraudulent transactions and ensure website security.

Comments & Reviews

  • When you leave a comment or review on our website, we collect the data entered in the comments form, along with the visitor’s IP address for spam detection.

  • If you use the Gravatar service, an anonymized string (hash) from your email address may be shared to check if you are using it. Your profile picture will be visible to the public in the context of your comment.

Third-Party Sharing

  • We do not sell or rent your personal information to third parties.

  • Your data may be shared with trusted payment gateways and shipping partners to process your order efficiently.

  • Our website may contain links to third-party sites; we are not responsible for their privacy policies.

Data Security

We implement secure encryption and industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse.

Your Rights & Choices

  • You can request access, modification, or deletion of your personal data at any time.

  • You may opt out of marketing emails by clicking the unsubscribe link at the bottom of our emails.

  • You can disable cookies in your browser settings if you prefer not to be tracked.

Changes to This Policy

We may update our Privacy Policy from time to time to reflect legal and operational changes. Any modifications will be posted on this page.

For any concerns or queries, contact us at info@vilaasalifestyle.com.

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              Terms & Conditions

              Introduction

              Welcome to our e-commerce platform for luxury leather bags. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions, which govern the sale and purchase of products from our website.

              Products and Availability
              • Our product offerings, including descriptions, prices, and availability, are subject to change without notice.
              • We make every effort to ensure that product descriptions and images are accurate, but we do not warrant that they are error-free.
              Ordering and Payment
              • To place an order, you must be at least 16 years old and have a valid payment method.
              • By submitting an order, you agree to pay the total amount indicated, including any applicable taxes and shipping fees.
              • Payment is due at the time of purchase, and we accept major credit/debit cards, PayPal, and other specified payment methods.
              Shipping and Delivery
              • We aim to process and ship orders within 1-7 business days, but delivery times may vary based on your location and shipping method.
              • Shipping costs are calculated at checkout and are non-refundable.
              • We are not responsible for delays or damages caused by third-party shipping carriers.
               Returns and Refunds
              • We offer a 7 day return policy for unused and undamaged items. To initiate a return, please contact our customer service team.
              • Refunds will be issued to the original payment method, excluding any shipping fees, and may take up to 4 business days to process.
              • In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number ) any extra cost towards re-delivery shall be claimed by the user placing the order.
              • The product will be returned with their tags and with all the box content in it.
              Warranty
              • We warrant our products to be free from defects in materials and workmanship for a period of 1 year from the date of purchase.
              • This warranty does not cover normal wear and tear, misuse, or accidental damage. Please contact us for warranty claims.
              Intellectual Property
              • All content on our website, including images, logos, and text, is the property of Vilaasa Lifestyle and is protected by copyright laws.
              • You may not use, reproduce, or distribute any content without our permission.
              Privacy Policy
              • We are committed to protecting your privacy and personal information. Our Privacy Policy outlines how we collect, use, and protect your data.
              • By using our website, you agree to the terms of our Privacy Policy.
              Limitation of Liability
              • In no event shall Vilaasa Lifestyle be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill.
              • Our total liability for any claim arising out of or relating to our products or services shall not exceed the purchase price paid for the product or service.
              Governing Law and Disputes

              These terms and conditions are governed by the laws of India, without regard to its conflict of law provisions.