Returns and Exchanges for Women’s Leather Bags
-
If the purchased women’s bags are unused and in their original packaging, you have 7 days from the delivery date to request a return or exchange.
-
Returns or exchanges will not be accepted after 7 days from the date of delivery.
Order Cancellations
-
You can cancel an order within 24 hours of placing it.
-
Once an order for premium leather bags has been shipped and processed, it cannot be canceled.
-
If the order has not yet been shipped, cancellations can be processed via your dashboard or by contacting customer support within 24 hours.
Return Process for Women’s Bags
-
A receipt or proof of purchase is required to process a return.
-
To initiate a return for your women's leather bags, contact customer service for authorization and shipping details.
-
Do not return items directly to the manufacturer.
Refund Policy
-
Refund requests must be submitted within 15 days of receiving the order.
-
Refunds for damaged or defective women’s bags will be reviewed on a case-by-case basis.
-
Once the return is approved, refunds are processed within 7 to 10 business days, and it may take an additional 3 to 5 business days for the amount to reflect in your account.
-
Customers are responsible for return shipping costs, except when the return is due to a product defect or shipping error.
-
Shipping charges are nonrefundable and will be deducted from the refund amount.
-
Sale items cannot be refunded—refunds are only applicable to regular-priced women’s leather bags.
Shipping Policy for Our Premium Women’s Leather Bags
-
Domestic orders of premium leather bags are delivered within 3 to 7 business days, while international orders take 7 to 21 business days, depending on location, customs clearance, and courier service factors.
-
Carrier delays may occur due to weather conditions or operational issues. However, tracking details will be provided for all shipments.
Missing Refunds
-
If you have not received your refund within the expected timeframe, please check with your credit card provider or bank.
-
If the issue persists, contact our support team at info@vilaasalifestyle.com, and we will assist you.