Will I receive the same product that I see in the picture?
Yes, the premium leather bag you receive will closely resemble the one shown in the images. However, since leather is a natural material, slight variations in color, texture, and grain patterns may occur—making each bag unique and authentic. We maintain consistency in our designs, but minor differences may exist, adding to the individuality of every piece.
Where can I view my sales receipt?
You can find your sales receipt in the ‘Orders’ section of your account once your order has been successfully placed. This section includes your order summary, billing details, and payment confirmation. A digital receipt will also be sent to your registered email. If you face any issues, our customer support team is always ready to assist you.
Will you restock items indicated as “out of stock" ?
At VILAASA LIFESTYLE, we strive to restock popular women’s leather bags as soon as possible. If an item is out of stock, we recommend subscribing to our newsletter or enabling ‘back in stock notifications’ on the product page. For limited edition designs, restocking may not always be possible, so we encourage you to grab your favorite bags while they’re available.
How can I return an item?
To initiate a return, visit the ‘Orders’ section in your account, select the order, and request a return by filling out the required details. Once your request is submitted and a pickup date is confirmed, we will process your refund as per our policy. Please note that not all products are eligible for returns—check our return policy for details. For further assistance, feel free to contact our support team.
Where can I ship my order?
We ship women’s bags across India, ensuring that our stylish and functional designs reach you wherever you are. During checkout, enter your PIN code to check delivery availability and estimated shipping time. Our trusted logistics partners ensure timely and secure delivery. If you're outside our standard service areas, alternative shipping options or estimated delivery timelines will be provided. If you have any questions, our customer support team is here to help.